Refund policy
Last updated: August 2026
We have a 10-day return policy. You have 10 days after receiving your item to request a return.
Eligibility
To be eligible for a return, your item must be:
- In the same condition as received — unopened, unused, and in its original packaging with all seals intact
- Not a consumable or supplement product that has been opened — for hygiene and safety reasons, opened supplement products are not eligible for return or exchange
How to Start a Return
Contact us at contact@dreem.ae with your order number and reason for return. Items sent back without first requesting a return will not be accepted.
If your return is accepted, we will send you instructions on how and where to send your package. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us at contact@dreem.ae within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no cost to you.
Refunds
Once we receive and inspect your return, we will notify you of the outcome within 2 business days.
- Card payments: Approved refunds are processed to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to post the refund.
- Cash on Delivery (COD) payments: Approved refunds are issued to your local UAE IBAN bank account. Please provide your IBAN details when contacting us to initiate the return.
Exchanges are not available for opened products. For unopened items, please contact us and we will do our best to assist.
Contact
Email: contact@dreem.ae
Address: Dubai, United Arab Emirates